Shipping & Returns
Shipping Information
At Leah Verne Studio, we aim to deliver your art and products with care and efficiency. Below is everything you need to know about our shipping process:
- Processing Time: Each item is made to order. Please allow 3-5 business days for production before your order is shipped.
- Shipping Time: Delivery times depend on your location:
- Tracking: You’ll receive a tracking number via email once your order has been shipped.
Note: Delivery times may vary during holidays or due to unforeseen circumstances.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the size of your order. For international customers, customs or import duties may apply depending on your country’s regulations.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If there’s an issue, we’re here to help!
- Damaged or Defective Items: If your item arrives damaged or with a defect, please contact us within 14 days of receiving your order. Send an email to leah.place.art@gmail.com with a description and photos of the issue, and we’ll arrange a replacement or refund.
- Change of Mind: Returns for reasons other than defects are handled on a case-by-case basis. Contact us to discuss your options.
- Return Shipping: If a return is approved, the customer is responsible for the return shipping costs unless the item is damaged or defective.
How to Contact Us
For any questions or concerns about shipping or returns, please reach out via the Contact Leah page or email us at leah.place.art@gmail.com. We’ll respond within 1-2 business days.